Founder & Senior Partner
Tim King
Tim is the founding partner of the consulting and training firm, Quality Matters USA, based in Williston, VT.
About Tim
Tim is a senior member of the adjunct faculty team at the American Society for Quality (ASQ). Tim provides clients an extensive business experience, having worked in various management and operational leadership capacities in the private sector and as a consultant for the past twenty-five years.
Specialty & Focus
Tim specializes in developing organizations and their management team in order to improve daily operational and strategic practices. This includes consulting and training in process improvement systems, coaching teams to achieve assigned goals and projects, building leadership & supervisor competencies, and the application of quality management systems such as ISO 9001 and the Performance Excellence Criteria for the U.S. Malcolm Baldrige Quality Award.
Education & Experience
Tim has a master’s degree in Training & Management Development, and a master’s degree in Engineering. He is an adjunct instructor for the National American Society for Quality, and has been certified by ASQ as Manager of Quality & Organizational Excellence (CMQOE); a Quality Auditor (CQA), a Quality Inspector (CQI). Tim obtained his Master Lean Six-Sigma Black Belt from the Thayer School of Engineering- Dartmouth College. He is certified to administer the Myers-Briggs Type Indicator (MBTI®).
My Services
Training
We offer a wide variety of course in the areas of leadership, supervision, quality and leadership. Both "off the shelf" as well as customized courses are available. Courses include:
Consulting
Our consulting services include the following:
- ISO 9001 internal audit: outsource to us to get greater value and less bias in this important component of a QMS
- Application of the Criteria for Pe5rformance Excellence to drive organizational improvement: this criteria is the basis for the U.S. Malcolm Baldrige Quality Award.
- Process improvement team deployment: lean, six-sigma or hybrid methodology
- Quality Function Deployment: applying the House of Quality to new product or service innovation & development.
Strategic Planning & Customer Experience Initiatives
We offer a dynamic approach to facilitating management teams in the strategic planning of operational, customer experience and quality system initiatives. Leave it to us-- we will help you setup, perform, take action on, and follow-up with strategically deployed action plans... including the metrics and reporting to ensure a PDCA approach to success.
Certifications & Accomplishments
