The Fundamentals of Quality
Summary
This course provides participants the foundations of quality management’s three primary areas:
- Quality Assurance (QA);
- Quality Control (QC); and
- Quality Improvement (QI).
The history of quality is covered, as well as the various standards for a quality system, including ISO9001, and the Criteria for performance excellence (aka Baldrige Criteria). Common practices for QA, QC and QI are presented, along with associated reference materials and suggested resources.
Learning Area(s): Quality Management, Process Improvement, Root Cause Analysis, Quality Management System
Instructor
Pricing
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