Voice of Customer Analysis
How Quality Matters USA Can Help
FIRE! READY! AIM!
Is your approach to identifying and addressing the Voice of your key customer segments missing the mark in how strategic products or services are developed?
Our Voice of Customer (VOC) analysis uses “quality function deployment” methodology along with market and customer research to align product and service requirements with the design and development process. This method ensures there is a direct and measured link between key customer needs and how the organization integrates those needs into business product and services.
If you're interested or simply want to know more, then contact us with your needs to receive a free assessment of how our VOC services can take the guesswork and opinions out of the determination of your product or service requirements.