Implementing a Process Excellence Program (PEP)
How Quality Matters USA Can Help
Quality Management is a system built on three primary elements:
- Assuring Quality (QA),
- Controlling Quality (QC), and
- Improving Quality (QI).
What we've found is that QA and QC get most of the attention, essentially leaving the QI element lacking in deployment. This must be changed to shift from a reactive to a proactive quality culture.
Quality must be seen as the ability to execute the organization’s mission and vision with both efficiency and effectiveness. The goal is to do so with excellence! Excellence instills pride internally and loyalty externally. The goal of QI is to achieve organizational excellence and proper business process management. Process excellence does not happen by accident; it takes an intentional focus on key process performance and the provision of internal talent to conduct process improvement initiatives.
Our PEP approach will set-up the resources and talent to identify QI opportunities and deploy Kaizen Teams to turn the opportunity into a better performing process. Most QI projects have a 4:1 ROI, or better, when chosen properly and a competent Kaizen Team is assigned. We've developed our PEP useing best practices from many well-known methods such as: Lean, Six-Sigma, Rapid-Cycle PDCA, and commonly used QI tools.
Our PEP is fully customized specifically for you and/or your organizational needs.
If you're interested or simply want to know more, then contact us with you needs to receive a free assessment of how our PEP system can provide your organization with a means to drive down waste and unnecessary costs through improved process efficiency and effectiveness.